Can not update email address

Question

Hi there,I am trying to update my email address but I can not seem to do it. Every time, I enter in the verification code that is sent to the new email address I receive and error message stating that there was and error with the verification and to try again later. Any help would be greatly appreciated. I have looked at all the support documentation, however, none of it has been helpful.

sofian_solusign · Accepted Answer

Hi Robert, I have seen this happening before. I recommend that you try opening the verification link that DocuSign sends in an incognito browser or in a different browser.

If the issue still doesn’t work, I would recommend opening a support ticket.
Sofian Saoudi,
Solusign Consulting - DocuSign Partner
Need help with DocuSign?
🌎 www.solusign.com | 📧 sofian@solusign.com | 📺 Follow me on YouTube

Christopher.Alpizar · Answer

Hi @BRobert,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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