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Last year I added two additional seats to my subscription and one seat was activated. However, I am the only user so I would like to change the number of seats back to one. I still need the same plan, just fewer seats.
Solved
Can I reduce the number of seats on my subscription?
- Legacy User
Best answer by Community Expert
Hi,
Thank you for reaching out here in the DocuSign Community.
You are correct, whenever you might want to update the total of seats being billed in your account, you are welcome to close (by following the steps mentioned, here) the users in question and these will not be taken into consideration for future invoices.
For more details on how to manage your DocuSign subscription, see:
Billing FAQ: DocuSign eSignature
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Legacy User
I may have answered my own question. I canceled the Users who were not using the product.
- Docusign Employee
- Answer
Hi,
Thank you for reaching out here in the DocuSign Community.
You are correct, whenever you might want to update the total of seats being billed in your account, you are welcome to close (by following the steps mentioned, here) the users in question and these will not be taken into consideration for future invoices.
For more details on how to manage your DocuSign subscription, see:
Billing FAQ: DocuSign eSignature
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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