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Question

Broken Docusign Seal

  • 31 January 2024
  • 2 replies
  • 27 views

I upload my completed documents into another system and it checks for the blue DocuSign seal. It constantly says it is broken even though it is coming straight from DocuSign. has anyone else experienced this issue?

Hello @Wesley ,

Thank you for reaching out here in the DocuSign Community.

 

I’m sorry to hear that that the document is giving you issues, I understand that the seal is showing up broken.

 

To better assist you, can you provide a screenshot of the exact error you are getting?

 

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


Hello @Wesley ,


Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


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