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Docusign Employee
Community UserDocusign Employee
Legacy User
November 20, 2015
Solved

Auto responded?

  • November 20, 2015
  • 2 replies
  • 1016 views

What does Auto Responded mean?  I recieved a notification of bad e-address and corrected the address but I don't think it was re-sent to the correct address.  

Best answer by Community Expert

Welcome to the community, 

Autoresponded means the email server sent an automated response indicating a problem with delivering the email to the specified email address. It could be anything from an invalid email address, full mailbox, or many other possibilities. But for certain, your recipient did not receive their email notification.

1. First verify that you entered their email address correctly. If it is wrong, try to (https://support.docusign.com/en/guides/ndse-user-guide-correct-recipients) Correct the envelope to enter their correct email address

2. If the email address was correctly specified in the DocuSign envelope, try sending them an email directly from your email account to see if it goes through or bounces.

3. If your email gets through OK, their email server may be blocking/blacklisting emails from DocuSign. Their IT department can add DocuSign's email addresses, mail server domains and IP addresses to their whitelist to allow email from DocuSign to be delivered.

More information, including the DocuSign domains, email address, and IP addresses can be found here: (https://support.docusign.com/en/answers/00002292) Why aren't my recipients receiving email notifications to sign?

Happy DocuSigning.

2 replies

Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
November 21, 2015

Welcome to the community, 

Autoresponded means the email server sent an automated response indicating a problem with delivering the email to the specified email address. It could be anything from an invalid email address, full mailbox, or many other possibilities. But for certain, your recipient did not receive their email notification.

1. First verify that you entered their email address correctly. If it is wrong, try to (https://support.docusign.com/en/guides/ndse-user-guide-correct-recipients) Correct the envelope to enter their correct email address

2. If the email address was correctly specified in the DocuSign envelope, try sending them an email directly from your email account to see if it goes through or bounces.

3. If your email gets through OK, their email server may be blocking/blacklisting emails from DocuSign. Their IT department can add DocuSign's email addresses, mail server domains and IP addresses to their whitelist to allow email from DocuSign to be delivered.

More information, including the DocuSign domains, email address, and IP addresses can be found here: (https://support.docusign.com/en/answers/00002292) Why aren't my recipients receiving email notifications to sign?

Happy DocuSigning.

New Voice
pmichalNew Voice
New Voice
April 15, 2024

I know this is a very old topic, but is there a way to have docusign send an email to a specific email address if a submission fails to be delivered? I am just trying to figure out an error resolution process for our accounts department

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