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App request error when logging in

  • February 27, 2024
  • 22 replies
  • 531 views

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When I try to log in I keep getting “App Request Error”

Best answer by Christopher.Alpizar

Hi,

 

I hope you all are doing well.

 

There was an outage that affected our services, are you still experiencing the same behavior?

 

Let us know if you need further assistance with this, I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

22 replies

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Can’t log on. - App Request Error

 


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I am getting the same message


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  • Newcomer
  • February 27, 2024

Same error for me

 


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  • New Voice
  • February 27, 2024

Same and came here to see if there’s a fix. 


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  • Newcomer
  • February 27, 2024

same here--I can not get past the log in page

 


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  • Newcomer
  • February 27, 2024

same


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  • New Voice
  • February 27, 2024

same for me


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  • Newcomer
  • February 27, 2024

I’m getting the same error as well.  Any ideas when this might be fixed?


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  • Newcomer
  • February 27, 2024

Same.


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  • New Voice
  • February 27, 2024

Hope it’s fixed soon! We are a tax business and use it for signatures on e-file forms!


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  • Newcomer
  • February 27, 2024

Same error for me.  And trying to contact someone is obviously not an option as there is no way to contact customer support. 


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  • Newcomer
  • February 27, 2024

Same.  I was in earlier today with no issue.


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I am getting the same error and came here to see if there is a solution.


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  • New Voice
  • February 27, 2024

Im on hold now but intro said currently having a service interruption 


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Having the same issue….The only way to contact support is to open a support case, which sometimes takes over a day for someone to respond.


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  • New Voice
  • February 27, 2024

We had the same error but are back online now


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  • New Voice
  • February 27, 2024

Back on as well


Forum|alt.badge.img+1

Same error. Cannot get past the login page. I have a co-worker on hold with Customer Support. Came here to see if others having the same issue (and if there’s a fix).

 

ETA: I was able to finally log back on (a few minutes after posting my original reply).


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  • New Voice
  • February 27, 2024

I am back on.. whew !


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Hi,

 

I hope you all are doing well.

 

There was an outage that affected our services, are you still experiencing the same behavior?

 

Let us know if you need further assistance with this, I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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  • New Voice
  • November 6, 2024

“App Request Error” when logging-in


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  • Newcomer
  • November 6, 2024

Same issue reported by multiple users