any results in the authentication report

Forum|Forum|2 years ago
April 26, 2024
3 replies
62 views

I am using the trial version and I don't get any results in the authentication report but it does appear completed in the status of the envelopes

eSignature

Michael.Rave

Docusign Employee

@jgonz

Which authentication have you added to the envelope, e.g. SMS that is not showing up in the report?

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Justin Jiang

Established Contributor

If the trial version limitations are impacting your ability to test the service effectively, you might want to consider upgrading to a paid plan or contacting DocuSign to see if there is an option to extend the trial or enable full features temporarily for a comprehensive evaluation. I will contact support for further debugging.

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

C

Christopher.Alpizar

Docusign Employee

Hi @jgonz,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

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