Hi @julius572003,
Thank you for reaching out to the Docusign Community.
To better understand the root cause of the issue, please review your Agreement Rules logs, as described in the guide provided below:
Agreement Rules Logs
Within these logs you will find a detailed history of the latest events processed through your rule, along with error messages and other relevant details that could assist in locating the cause of this behavior.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!