Do you mean there are no users or groups in Custody Transfer Rule ?

FreeLink/甫连信息
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Yes that’s correct. It’s totally empty.

Hi @Diede ,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Diede @Christopher.Alpizar 
I am facing the same problem.
There is no user in “TO” section to transfer the custody to, shown in the screenshot.
 

Did you find the solution to this problem?

Hello @Shikhar,

Thank you for reaching out to the Docusign Community.

I apologize for any inconvenience this might cause you. If you type the name of the person does it show it?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Do you mean you want transfer the envelope of second user to first user? Have you search the user in TO?

FreeLink/甫连信息
DocuSign Partner | Partner Profile
2024 APAC Reseller Growth Partner of the Year
The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

So, I found out the problem. On other user selects fields in Docusign, it is pre-filled with users. But in this particular case, you have to actively search a user before the box is populated. Inconsistent UI, but solved never the less.

Case closed.

Hello @Diede,

Thank you for reaching back, glad to hear that is now resolve, any feedback that can improve our users’ experience is always welcome. 

We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.