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Account deleted

  • May 23, 2024
  • 3 replies
  • 175 views
C
Newcomer
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Hello,

Is it possible to restore an account deleted by mistake?

Thank you

Best answer by David.Schmitz

@Christian All of the information I have read on the topic of account closure suggests that after a short time the envelopes under that account are deleted and cannot be recovered.  I would suggest for the sake of being thorough to open a DocuSign Support case with the Account ID (if known) and ask about recovery.

3 replies

D
Hero
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@Christian All of the information I have read on the topic of account closure suggests that after a short time the envelopes under that account are deleted and cannot be recovered.  I would suggest for the sake of being thorough to open a DocuSign Support case with the Account ID (if known) and ask about recovery.

C
Newcomer
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  • ChristianNewcomer
  • Author
  • Newcomer
  • May 23, 2024

Thank you for your reply. I found the solution. thank you for everything

C
Community Moderator
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Hi @Christian,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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