Back to Docusign.com
It's very strange why our account has been suspended. We are currently unable to sign the contract. Please help investigate the reason. Thank you very much
Solved
Account cannot be used
+1- Newcomer
Best answer by Justin Jiang
-
Check Your Email: DocuSign usually sends an notification to the administrator explaining why the account was suspended. This email may contain specific details about the issue.
-
Review Account Activity: Reflect on any activities within your DocuSign account that might have caused the suspension. Common reasons include:
- Billing issues: such as failed payment or expired credit card information.
- Security concerns: such as unusual sign-in activity or potential breaches from hackers
- Compliance issues: Non-compliance with DocuSign's terms of service, such as sending restricted content.
- Usage limits: Exceeding the limits set by your current subscription plan.
-
Contact DocuSign Support: Reach out to DocuSign's customer support team directly. I recommend contacting DocuSign Support as it was mentioned in the error message. Support Link: Home (docusign.com)
+12- Established Contributor
- Answer
-
Check Your Email: DocuSign usually sends an notification to the administrator explaining why the account was suspended. This email may contain specific details about the issue.
-
Review Account Activity: Reflect on any activities within your DocuSign account that might have caused the suspension. Common reasons include:
- Billing issues: such as failed payment or expired credit card information.
- Security concerns: such as unusual sign-in activity or potential breaches from hackers
- Compliance issues: Non-compliance with DocuSign's terms of service, such as sending restricted content.
- Usage limits: Exceeding the limits set by your current subscription plan.
-
Contact DocuSign Support: Reach out to DocuSign's customer support team directly. I recommend contacting DocuSign Support as it was mentioned in the error message. Support Link: Home (docusign.com)
- Community Moderator
Hello
If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.