1. Check Your Email: DocuSign usually sends an notification to the administrator explaining why the account was suspended. This email may contain specific details about the issue.

2. Review Account Activity: Reflect on any activities within your DocuSign account that might have caused the suspension. Common reasons include:

   • Billing issues: such as failed payment or expired credit card information.
   • Security concerns: such as unusual sign-in activity or potential breaches from hackers
   • Compliance issues: Non-compliance with DocuSign's terms of service, such as sending restricted content.
   • Usage limits: Exceeding the limits set by your current subscription plan.

3. Contact DocuSign Support: Reach out to DocuSign's customer support team directly. I recommend contacting DocuSign Support as it was mentioned in the error message. Support Link: Home (docusign.com)

Hello @yayi ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!