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Hello. I have two former employees with closed access. I need to access and review envelopes previously sent by them. How can I access the past envelopes?
Solved
Accessing envelopes of a previous sender
+1- Newcomer
Best answer by JohnSantos
You might need to share their envelopes with someone active at the company. If you have already closed the users, you might not be able to do that. You can try. If you cannot, you can Reactive the user.
After you reactivate and share the access, you can close the user again. It will not affect the sharing. You can also transfer ownership of any envelopes in transit, so you can track progress.
+19- Guru
- Answer
You might need to share their envelopes with someone active at the company. If you have already closed the users, you might not be able to do that. You can try. If you cannot, you can Reactive the user.
After you reactivate and share the access, you can close the user again. It will not affect the sharing. You can also transfer ownership of any envelopes in transit, so you can track progress.
- Community Moderator
Hi
I hope you are doing well.
I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
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