Hi,

Thank you for reaching out here in the DocuSign Community.  

I am sorry to hear that you have received an undesired document, but I will gladly help you address the issue as soon as possible.

You are always welcome to "Decline to Sign" an envelope, in order to void the document.

This button is offered as part of the "Other actions" menu, located at the top right corner of the screen when viewing the envelope.

You can find detailed steps on how to address this scenario, here:

Decline to Sign

If you would want to discuss this in more detail over the phone, please don't hesitate in contacting us at:

• Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

Thank you for your response. I deleted the item in my DocuSign.

Your Real Estate Resource

Luxury Portfolio Certified/ Seven Gables Real Estate