Hello @pgilwee 

Welcome to the DocuSign Community! 

As you mentioned “The box is NOT checked with a preference of who signs when” that means you did NOT set the “Signing Order” right?
And in order to understand the senecio can you provide the screenshot of how you are setting the recipient please. 

Meanwhile you can check out the link: Why am I not getting DocuSign email notifications?

Thanks!

Correct, there is no signing order set. I’m attaching screenshots.

That means all three recipients getting the document to sign at the “Same Time” and there is not first or second signer at all. 
You can try putting your three different email addresses and test it out. 
 

If you believe that you need further assistance, or require the assistance of DS support team, you can always create a Support Case to have a Support agent work with you. 

https://support.docusign.com/s/contactSupport

This didn’t solve my problem.

If you are sending envelop without the signing order, then all the recipients are receiving the email for signature at the same time. It means either other recipients are missing the mail, or it is a bug. And for the you can create a support ticket.

Hello @pgilwee ,

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Nathaly | Docusign Community Moderator
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