DocuSign Redirect Url

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we have embebed DocuSign with our web application for signing documents. we are facing an issue that when someone first time sign a document using embebed DocuSign : after signing DocuSign is not redirecting to the url that is specified as redirect url in DocuSign developer account. but after first signing it is redirecting to the correct url.

Alexandre.Augusto

Docusign Employee

Hello, @Ejaz Ashraf

Welcome to the Docusign Community!

There are two primary causes of this error, either an incorrect URI is being passed to Docusign, or a correct URI has not been registered for the integration key.

Read this article to see what to do: https://support.docusign.com/s/articles/Redirect-URI-not-registered?language=en_US&rsc_301#:~:text=There%20are%20two%20primary%20causes,registered%20for%20the%20integration%20key.

I hope that helps.

Alexandre

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E

Ejaz Ashraf

Author

New Voice

Thanks @Alexandre.Augusto ,

I appreciate the information and have double-checked both the URI being passed to DocuSign and the registration of that URI for our integration key. Everything seems to be configured correctly.

Here's the interesting part: The redirect issue only occurs on a new user's first attempt at signing a document within our project. Subsequent attempts for that same user work perfectly, redirecting them to the intended URL (https://client-portal-dev.azurewebsites.net/deductions).

Is there anything specific to new user experiences that might be causing this behavior? We're hoping to ensure a smooth experience for all users, especially on their first interaction with DocuSign embedded signing in our project.

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