Question

DocuSign Redirect Url

  • 18 April 2024
  • 2 replies
  • 314 views

Badge +1

we have embebed DocuSign with our web application for signing documents. we are facing an issue that when someone first time sign a document using embebed DocuSign : after signing DocuSign is not redirecting to the url that is specified as redirect url in DocuSign developer account. but after first signing it is redirecting to the correct url.


2 replies

Userlevel 5
Badge +12

Hello, @Ejaz Ashraf 

 

Welcome to the Docusign Community!

 

There are two primary causes of this error, either an incorrect URI is being passed to Docusign, or a correct URI has not been registered for the integration key.

 

Read this article to see what to do: https://support.docusign.com/s/articles/Redirect-URI-not-registered?language=en_US&rsc_301#:~:text=There%20are%20two%20primary%20causes,registered%20for%20the%20integration%20key.

 

I hope that helps.

Alexandre

 

Badge +1

Thanks @Alexandre.Augusto ,

I appreciate the information and have double-checked both the URI being passed to DocuSign and the registration of that URI for our integration key. Everything seems to be configured correctly.

Here's the interesting part: The redirect issue only occurs on a new user's first attempt at signing a document within our project. Subsequent attempts for that same user work perfectly, redirecting them to the intended URL (https://client-portal-dev.azurewebsites.net/deductions).

Is there anything specific to new user experiences that might be causing this behavior? We're hoping to ensure a smooth experience for all users, especially on their first interaction with DocuSign embedded signing in our project.

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