Bulk User Add/Update Query?

Question

Hi, I did a bulk user add yesterday and some people in the load file already had active accounts - however we updated their record from DS Sender to DS Sender and Templates - they have now received an activation email again - is this to be expected and normal behaviour? If so Why? I didn’t include account IDs against people who already had an account would this create an issue?

Thanks in advance.

nathaly.monge · Answer

Hello @SachaR,Thank you for reaching out here in the DocuSign Community.My apologies, I am trying to better understand your issue, the CSV file you uploaded to add new users contained users that were already active with a change in the permission profile but they are getting an email as if they need to activate their account again, if that correct?Can they still login in to their account without needing to take action on the email address?Did their permission profile update on the active account without needing to take action on the email?Let us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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