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Question

Log in issue

  • 24 July 2024
  • 2 replies
  • 17 views

Hi All,

I need to log into a Docusign account held by my company, but cant seem to be able to use the company account ID to login. Is there a way to log in to the account using the company Account ID (not an email address)?

 

2 replies

mrave
Rank
Userlevel 6
Badge +13

@MelissaBrowning 

No, the Docusign login is always user based and requires an email address.

Your Docusign Administrator should be able to add you as a new user to the company account.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
A
Rank
Userlevel 4
Badge +12

Hi @MelissaBrowning,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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