I have the 5 envelope plan. I needed to change the recipient, but it won’t allow me to do that, so I had to delete the envelope. Do I get that envelope back? Or is that just a waste of one of my 5?
Page 1 / 1
Hello,
You are welcome to the Docusign Community!
Have you verified your Deleted folder? It should be there then you can undelete it.
About not being able to edit the recipients: that envelope was in Completed status? If so, you cannot edit it. You only can edit envelopes in Waiting for Other or Needs Action status. To edit you need to use the option: Correct in the Manage (Agreements) page.
Let me know if I answered your question.
Best,
Alexandre
I restored it, but when I change recipient, it tells me I’m out of envelopes.
I suggest you to open a Support case:
How to open a support case:
https://support.docusign.com/s/contactSupport?language=en_US
Best,
Alexandre
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.