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Question

EMail place holders on disclosure html without function


Hello docusign community,

we observed a problem with our disclosure html. We need the placeholders  [ChangeEmail]] and  ChangeEmailOther]] for our different organisations and at the moment only the placeholder r CompanyName]] works fine. (Path: settings, signing and sending, legal disclosure)

Does anyone have a configuration tip for us?

 

Many thanks in advance!

 

2 replies

Userlevel 4
Badge +12

Hello @Steffen1214 ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that the placeholders for the email change is not working, I understand that only CompanyName is working as needed.

 

Can you provide more details? 

  • Is it giving you an error?
  • Is the information not changing?

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Userlevel 4
Badge +12

Hello @Steffen1214 ,


Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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