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Question

Brand Logo too large

  • 17 June 2024
  • 5 replies
  • 210 views

I’ve added my company’s brand as the email logo but when the email sends the logo is huge! How can I adjust it to be the same size and look as the DocuSign email logo?

The file size is 44 KB.

5 replies

Vinicius.Rodrigues
Rank
Userlevel 4
Badge +11

Hi @Meghan.Besse !

I suggest you to check all Image Requirements before you upload your logo, specially the dimensions (because this will fit the image size on your emails). Some requirements are:

  • Maximum file size: 300KB
  • Dimensions (recommended): 296x76 pixels
  • File formats: JPG, GIF, PNG

Please, check this article to get more information: Add a Signing Brand for Recipients

 

Let me know if I helped you with it!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
C
Rank
Userlevel 4
Badge +12

Hi @Meghan.Besse,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

T
Rank
Badge

Hi @Meghan.Besse !

I suggest you to check all Image Requirements before you upload your logo, specially the dimensions (because this will fit the image size on your emails). Some requirements are:

  • Maximum file size: 300KB
  • Dimensions (recommended): 296x76 pixels
  • File formats: JPG, GIF, PNG

Please, check this article to get more information: Add a Signing Brand for Recipients

 

Let me know if I helped you with it!

I am having the same exact issue. The dimensions for my PNG file are 173x76 pixels and still the logo is HUMONGOUS when users an email to authorize a new machine for a new login, for example. The logo on the email come out as 2153 x 943 pixels. 

Should I open a ticket? 

C
Rank
Userlevel 4
Badge +12

Hi @ThiagoP1,

 

I hope you are doing well. 

 

It would be best to created the case, if the pixels are not being respected, there might be a bug affecting the account. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center, If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

  • North America: 1-800-379-9973
  • Australia: +61 1800 841 231
  • United Kingdom: +44 203 714 4800
  • France: +33 975 181 331 (09:00 - 17:00 CET/CEST)
  • Brazil: +55 11 3330 1000 (08:00 - 19:00 BRT/BRST)
  • Germany: +49 800 7241 748 (09:00 - 17:00 CET/CEST)

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Rank
Userlevel 4
Badge +12

Hi @ThiagoP1,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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