Hi @christopher.pimentel,

Thank you for reaching out to the Docusign Community.  

Are you starting your envelopes based off a Web Form?

If that is the case, you can find the solution to this issue in the guide provided below:

Why are my users getting a 'Form not submitted' error?

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @christopher.pimentel,

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!