PDF missing letters when uploaded to Docusign


I’ve created a PDF which looks perfect on my Mac but as soon as I upload it to Docusign a number of words with the letter ‘i’ in lose the letter and its replaced with a space. Any suggestions on how to resolve this please?

2 replies

Userlevel 6
Badge +13

@willgproctor I have not run into any such situation but I had a few items I thought were relevant.

  1. Any unusual FONT style that might be used in the PDF?
  2. Is the PDF being created and saved with Adobe Acrobat product or other application?
  3. Any attempts to optimize or compress layers in the PDF?  

I can only suggest a few items:

  1. Try exporting to Postscript file then create a new PDF from that PS file.
  2. Try taking the PDF and printing the base PDF through Print to PDF File and see if the new file that is saved in the process reacts differently to being added to a DocuSign envelope or Template.
Userlevel 4
Badge +11

Hello @willgproctor ,

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Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!