No upload/can't send


I created a template and trying to upload so I can load the fields for the document and send.  However, docusign keeps recycling says there isn't a document to send.  Meaning the document the program say was successfully loaded isn’t loaded.  

2 replies

Userlevel 5
Badge +12

@Sixfootfive - After you created the Template do you see where you are able to upload a document?  Are you uploading a PDF Document or any other form of document?

Userlevel 3
Badge +11

Hi @Sixfootfive,


I hope you are doing well.


I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.


Best regards,


Christopher | Docusign Community Moderator

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