DocuSign Admin Not Able to Create New Template!

  • 10 June 2024
  • 2 replies


The “add new template” button is not there on my DocuSign account. I am the sole admin for my agency so it’s not like I can ask someone else to grant me permission. All the help posts I have read suggest you check with your admin. I am the admin. Please help!

2 replies

Userlevel 5
Badge +12

@KellyK - Are you saying that when you go to Templates you don’t have these options? 

Would you have access to other accounts where you are not the Admin?

Userlevel 4
Badge +11

Hello @KellyK ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!