Question

Newbie

  • 12 June 2024
  • 3 replies
  • 16 views

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Just wondering if anyone knows why docusign randomly changes the signing color.  I prefer the customer I’m sending the document to be in yellow however it sometimes randomly changes it to blue and I am unable to change it back.  Kind of annoying.  Nothing in preferences that I can see to set it.

 

Also, Is there a way to increase the duration of inactivity where it logs me out?  Mine is set really short.  Sometimes it logs me out before I’m even able to take a phone call.  Also annoying.

I’d appreciate any info. 

Thanks


3 replies

Userlevel 3
Badge +8

Hello @Mayette! Hope you doing great.

Welcome to the Community. If you looking for changing the signing color. then go to eSignature and navigate to settings and then click on “Brand”. and here you will get the option of changing color. I am slo attaching some support links below for your reference.

Links: 

1.. Add a Signing Brand for Recipients
2. Customize Themes for Sending Brands

3.Custom Logos for Sending Brands

 

 

Userlevel 3
Badge +8

@Mayette And for increasing the duration of timeout you can navigate to the signature settings and then “security settings”

If solutions works for you then mark it best!🤗

Thanks!
 

 

Userlevel 4
Badge +11

Hello @Mayette ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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