Specify Recipients

  • 14 June 2024
  • 2 replies


My first recipient I have checked as Specify Recipients but when I try to go to the next step it gives me an error message 

Account does not have permission to send to Agent recipient type

How do I fix this in my permissions or can I?


2 replies

Userlevel 3
Badge +11

Hi @TowerNorth 1,


Welcome to the Docusign Community!


We are glad to have you here and can't wait to help share as much knowledge as possible.


I am sorry to hear that you haven’t been able to send your envelope due to this error, but I will assist you in getting to the bottom of the issue.


This error is caused by the feature in question being disabled on the account.


If an account administrator can’t manage the Manager Recipient Type access in Settings>Sending Settings, then the feature will need to be enabled by DocuSign Support.


Note: Some advanced features and options are supported only in certain Docusign plans. Your account plan might not support some options discussed in this help topic.  


For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan. 


Compare eSignature plans & pricing  


Feel free to let us know if you need further assistance with this. 


Thank you for using Docusign, we hope you have a wonderful rest of your day! 


Best regards,


Alejandro R. | Docusign Community Moderator  


Please click "Best Answer" below if you find my reply to be a valid solution to your issue!


Userlevel 3
Badge +11

Hi @TowerNorth 1,


I hope you are doing well.


I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 


If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.


Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!