Question

Reminder Emails


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How do i know that the reminders email has actually been sent?  I have users who mentioned he have not received a reminder email from docusign (even after not signing the document for more than 6 days.  The reminders was set every 2 days


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Userlevel 4
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Hello @Mildredpabustan ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that your recipients haven’t been receiving the reminder emails. I understand you would like to know if there is a way to confirm these were actually sent.

 

Regarding the recipients not getting the email notifications, under certain circumstances, emails can be blocked by the recipient’s email domain configuration or can be marked as spam. You can find more details about these scenarios here: Why aren't my signers receiving DocuSign Notification emails?

 

About where to confirm if the envelopes are being resent, this can be viewed in the Envelope’s History, however, by default this isn’t usually enabled in the backend: Envelope History

 

If you do not see any information on the history about any resent envelopes, I recommend you open a customer support case to confirm you are eligible to turn that feature on and to have it turned on.

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Userlevel 4
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Hello @Mildredpabustan ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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