Question

Envelope Limit Exceeded


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We have purchased the Developer API Starter pack, which allows 40 envelopes to be sent per month. We sent 1 envelope on 03/05/2024. However, when we try sending more, we receive an error stating "Envelope limit exceeded." 

 


2 replies

Userlevel 4
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Hello @ClaySys Technologies ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that you are getting this error, I understand you recently purchased a plan that allows 40 sends per month, but after sending one envelope you get the error.

 

Can you confirm that you are logged in to the correct account? Sometimes the email used on the account with the plan is also used on a trial account. 

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Userlevel 4
Badge +11

Hello @ClaySys Technologies ,


Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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