Question

Correction asking for another envelope


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I sent an envelope with 2 signers.  I realized after one had signed that the other signer’s email address was incorrect.  I fixed it, didn’t change anything else, and when I hit “Correct” I get a notification that I’m out of envelopes.  Why do I need another envelope to make a correction?  Is there a work-around?


2 replies

Userlevel 3
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Hi @ccg,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that you are being asked to use an envelope send when correcting your document, but I will assist you in locating the root cause of the issue.

 

Envelope corrections don’t count against your envelope quota, this makes the error unexpected from the application.

 

To start troubleshooting, please re-try using a different device, network, and browser. It is important to try these options separately as they might lead us to what is causing the error.

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

Userlevel 3
Badge +11

Hi @ccg,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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