Question

If I delete one of my five envelopes, do I get it back?


Badge +1

I have the 5 envelope plan. I needed to change the recipient, but it won’t allow me to do that, so I had to delete the envelope. Do I get that envelope back? Or is that just a waste of one of my 5?


3 replies

Userlevel 5
Badge +11

Hello, @KDI 

 

You are welcome to the Docusign Community!

 

Have you verified your Deleted folder? It should be there then you can undelete it.

 

About not being able to edit the recipients: that envelope was in Completed status? If so, you cannot edit it. You only can edit envelopes in Waiting for Other or Needs Action status. To edit you need to use the option: Correct in the Manage (Agreements) page.

 

Let me know if I answered your question.

 

Best, 

Alexandre

Badge +1

I restored it, but when I change recipient, it tells me I’m out of envelopes. 

Userlevel 5
Badge +11

I suggest you to open a Support case:

 

How to open a support case:

https://support.docusign.com/s/contactSupport?language=en_US

 

Best,

Alexandre

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