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Question

adding another user

  • 22 April 2024
  • 7 replies
  • 84 views

Hi, new to docusign. having a lot of trouble adding 1 x user to my account.  Any tips? 

7 replies

mrave
Rank
Userlevel 6
Badge +13

@PTP

Sorry to hear you are having trouble adding a user to your account.

Look at this Docusign Support article with a step-by-step guide for eSignature.

As you posted your question in the CLM category, this video may help you to do so.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
Justin Jiang
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Userlevel 3
Badge +9

Can you confirm you have admin access?

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
P
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Badge +1

@Justin Jiang Hi justin yes definitely have admin access, i am the only user.

 

mrave
Rank
Userlevel 6
Badge +13

@PTP 

The screenshot shows “Subscription Seats 1”, which means you only purchased a single user license. Therefore, you cannot add additional users to your Docusign eSignature account.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
S
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The middle Standard Plan, which we have, says up to 50 users can be added but I have the same problem as noted above, so if two people want to sign agreements under the Standard Plan, it requires a second seat? If so, what does “up to 50 users” mean? 

 

mrave
Rank
Userlevel 6
Badge +13

@Sandra Pauly

Only senders are required to have a seat/license for Docusign eSignature. All recipients or signers can create a free Docusign account, which allows them to sign document only, but does not allow them to send documents.

The “up to 50 users” mean that you can purchase up to 50 seats (required for sending) under one account via self-service, instead of creating 50 individual accounts/subscriptions with separate invoices for your company.

The Docusign plans do have different features enabled, which is the key differentiator between them.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
S
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@Michael.Rave Thanks so much for the quick reply and found your same answer in another conversation a bit too late! Much appreciated but it is a bit confusing and might help if the term is described in a bit more regarding “up to 50 users” :-)

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