Question

adding another user

  • 22 April 2024
  • 4 replies
  • 44 views

Badge +1

Hi, new to docusign. having a lot of trouble adding 1 x user to my account.  Any tips? 


4 replies

Userlevel 6
Badge +12

@PTP

Sorry to hear you are having trouble adding a user to your account.

Look at this Docusign Support article with a step-by-step guide for eSignature.

As you posted your question in the CLM category, this video may help you to do so.

Userlevel 2
Badge +7

Can you confirm you have admin access?

Badge +1

@Justin Jiang Hi justin yes definitely have admin access, i am the only user.

 

Userlevel 6
Badge +12

@PTP 

The screenshot shows “Subscription Seats 1”, which means you only purchased a single user license. Therefore, you cannot add additional users to your Docusign eSignature account.

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