Question

Room access

  • 25 March 2024
  • 2 replies
  • 20 views

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I was invited to a room by the agent to access documents signed by the buyers, but I'm not able to access any information in the room. I have tried my login information each time it asks me to sign in, but after I submit my password, it just refreshes and starts the login process over. I cleared my cache and that still didn’t seem to help. The agent has tried to resend the invite, but it is still the same issue. 


2 replies

Userlevel 3
Badge +11

Hello @eschmidt

 

Thank you for reaching out here in the DocuSign Community, I appreciate you bringing your question to the DocuSign Community we want to welcome you to this community.

 

I apologize for the inconvenience, I know the importance of having access to the information as needed. I understand that you do not have access to your Room despite deleting the cache of the browser and the Room owner sending you a new invite.

 

Have you tried the rest of the bellow troubleshooting:

 

  • Clear cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Userlevel 3
Badge +11

Hi @eschmidt,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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