Question

verify my id

  • 1 March 2024
  • 2 replies
  • 34 views

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hi i’ve received an email saying

‘You must have your identity verified remotely by a certifying agent from the company IDnow, a DocuSign partner, then create a qualified electronic signature which will be stored in your personal IDnow account.’

how do i go about doing this. any help much appreciated


2 replies

Userlevel 4
Badge +11

Hello @joujou ,

 

Welcome to the DocuSign Community and thank you for posting your concerns!

 

I understand you got an email requesting you to verify your identity.

 

Usually, that is done once you get an envelope (this must have qualified signature) and before selecting the Sign button, for more information please view the following article: Sign with the IDnow Trust Service Provider to Issue Qualified Electronic Signatures in the European Union

 

I haven’t seen an email requesting it separately though, can you provide the email address of the sender of the email?

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

Userlevel 4
Badge +11

Hello @joujou ,


Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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