Camera Access

  • 31 January 2024
  • 1 reply


I am attempting to onboard with a company, and they need to verify my identity. When I click the link on my mobile device, I am directed to a page instructing, “When prompted, you must enable camera access to continue.” However, I never receive the prompt. My permissions are fine, I’ve restarted my phone, and I’ve tried multiple browsers. This section absolutely has to be done on mobile apparently. My device is Android.

1 reply

Userlevel 3
Badge +11

Hi Niaris,


Welcome to the DocuSign Community!


We are glad to have you here and can't wait to help share as much knowledge as possible.


I am sorry to hear that you haven’t been able to complete your ID Verification process, and I will help you get to the root cause of the issue.


Is the behavior the same if you try accessing the envelope through the mobile app?


Feel free to let us know if you need further assistance with this.