Why date and time returns in PST timezone?

  • 29 May 2024
  • 1 reply

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We have configured the Kuala-Lampur timezone in Settings > Regional Setting. But we are always getting the date and time in PST timezone only in api response after opening/signing the document in docuSign. Is there anything we need to take care for that? Or it will be always in PST timezone?

When we open the Certificate of Completion, it displays the time in Kuala-Lampur timezone. 

Please do the needful.




1 reply



My name is Sean, I am with the Developer Support team at Docusign. 

Generally the timezone on demo accounts is set to PST. I would recommend creating a Support case directly with us so we can review the details of your account.

In the support case please provide the integration key, account ID and example of where the issue is occurring in the  document