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Why is a Signer not seeing where to sign on documents with multiple signers

Forum|Forum|1 year ago
June 12, 2024
4 replies
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+2

StClaire2024
New Voice

I am sure someone has asked this before, so sorry for any repititions:

I just want to confirm. When a docusign for different signers are sent via the same email, will there be two emails, under the same email address for each signer to open? I keep getting questions saying that one of the signers is not seeing where to sign. Could it be they did not open the email for their signature. I have allot of husband and wife signatures using the same email address. Let me know if there is something else I may need address otherwise. Thanks much!!

Best answer by JohnSantos

@StClaire2024

Yes, you can use the same email address for both husband and wife. I do recommend you set a signing order and customize a different email message for each recipient.

Signing Order

Recipient Custom Message

Add message

Custom email and language for each recipient

+15

Pawan Gangwani
Digital Leader
Forum|Forum|1 year ago
June 12, 2024

Hello @StClaire2024, Hope you doing great.

Welcome to the Community! I believe it’s the same thing, you can check the link for your reference.

Thanks!

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

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+19

JohnSantos
Guru
Answer
Forum|Forum|1 year ago
June 12, 2024

@StClaire2024

Yes, you can use the same email address for both husband and wife. I do recommend you set a signing order and customize a different email message for each recipient.

Signing Order

Recipient Custom Message

Add message

Custom email and language for each recipient

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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+12

mr1
Respected Advisor
Forum|Forum|1 year ago
June 12, 2024

@StClaire2024

If you have two people using one email - they will each get a unique message directing them where to sign.

For example: You need John and Mary to sign, they share the address J&M@xxx.xxx

You enter John as a signer - with J&M@xxx.xxx as the email. Then enter Mary as a signer with J&M@xxx.xxx as the email.

There will be two messages to J&M@xxx.xxx - one for John, one for Mary.

It’s possible that one of the email messages was deleted or is now “lost” amid many other messages. Try resending and telling whoever has not signed that they need to use the new email link.

good luck!

mr1

MR1

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