Hello @calvinzhou ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that the new signature is not showing up, I understand you changed your signature but when signing a document it is not showing up.

Do you have an option to change signature as shown in the following article? (That would be the fist bullet point): Change your signature or adopt a custom signature

If not, then it could be that you have a recipient account (this is like a placeholder account but users do not have access to it) in which the old signature is tied to, a Support agent would need to remove this account in the backend and free up your email to allow you to use the new signature: https://support.docusign.com/en/contactSupport 

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @calvinzhou ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!