Hi @liris.muller !

When you’re creating/editing your template, there is the option “WhatsApp” on Delivery method (see below).

If you can’t see this option, probably your eSignature Admin didn’t enable this option in your account (Settings > Sending Settings > “Allow WhatsApp delivery to recipients”) or your account plan do not have this feature available. If you would like to get more information, please, reach out to your Account Executive or our Customer Support team.

Hi @liris.muller,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!