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MR

  • May 18, 2024
  • 2 replies
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Two months ago, I signed a lease agreement through this software and I am a tenant. But I didn't download a copy of the contract at the time, and now I want to open the previous file, but it shows that the link has expired. I was not a registered user when signing the document. How can I obtain a copy of this contract document. Because there is a dispute with the landlord, it is not convenient to request it from the landlord.

Best answer by JohnSantos

@yu zhang - When you click on the expired link, it should give you an option to request a new link.   Check your spam folder for a new email from DocuSign with an updated link.

2 replies

JohnSantos
Guru
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  • Guru
  • Answer
  • May 18, 2024

@yu zhang - When you click on the expired link, it should give you an option to request a new link.   Check your spam folder for a new email from DocuSign with an updated link.


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  • Community Moderator
  • June 3, 2024

Hello @yu zhang ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!