Hello,
I am encountering an issue with the "focus view" feature on DocuSign. When I click "Next" to go to the signing location, part of the signature button becomes unclickable (an interdiction icon appears). However, when I navigate to this button using the scroll bar, this issue does not occur.
To better illustrate the problem, I have attached a GIF showing this behavior.
Could you please explain why this happens and how to resolve it?
Thank you in advance for your assistance.
Best regards,
Hello,
You are welcome to the Docusign Community!
Could you try this:
Loggof from all opened browser sessions.
Open an incognito window
Login to your account
Test to see if the issue persists
Maybe is something related to the browser’s cache (try to use a different browser to check if the issue stills)
I hope that helps.
Best,
Alexandre
Bonjour
Thank you for your response.
Unfortunately, the problem persists across different browsers (such as Chrome and Edge). I also tried clearing the cache and using incognito window, but I observe the same behavior...
Best regards,
Lucas
Hello
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Best regards,
Nathaly | Docusign Community Moderator
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