I sent an envelope to 2 recipients; the first signed successfully, but I entered an incorrect email address for the second recipient. How do I correct

Question

I sent an envelope to 2 recipients; the first signed successfully, but I entered an incorrect email address for the second recipient.  How do I correct

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.You can apply changes to any envelope or recipient that has not been marked as completed.Once a recipient completes their action (or the envelope), the system will not accept any further alterations.You can find more details regarding how to correct an envelope, here:https://support.docusign.com/en/guides/ndse-user-guide-correct-documentsIf you need further guidance, you can create a Customer Support case and have a Tech Support Expert take a closer look at your setup.https://support.docusign.com/en/contactSupportIf you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select"I can't reset my password or don't have an account." You will have different options to contact Support.Best regards,Alejandro R.| DocuSign Community Moderator

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