How to recall (void) a request after sending it?

Question

Hi, I have sent 2 requests to my university for esignatures, but they were not linked to my docusign account. How can I void them? I received confirmation emails, but that link opens the document with no actions options. However, on my account, those documents do not show up. Kindly guide.

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.All envelopes sent from an account should appear on that account, please confirm you are logged in to the correct account. If you have the envelope ID, you can access them directly by using the following link: https://app.docusign.com/documents/details/{insert envelope ID}Otherwise, the only other way to void an envelope would be to be a signer a decline to sign.https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=zyn1578456424164.html&_LANG=enusIf you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupportIf you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.Please click "Select as Best" below if you found the answer to be a valid solution to your issue!Best regards,Nathaly | DocuSign Community Moderator

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