Skip to main content
arrow-left Back to Docusign.com
Solved

How can I retrieve deleted signed document

  • May 23, 2022
  • 3 replies
  • 132 views
C
Docusign Employee
Forum|alt.badge.img
How can I retrieve deleted signed document

Best answer by Community Expert

Hi,

Thank you for reaching out here in the DocuSign Community. 

Deleted envelopes stay in your Deleted bin for a short time (less than 24 hours).

Once the time frame is completed, the envelopes are voided and cannot be recovered.

For more details on deleted envelopes, please check the guide provided below:

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=wmz1578456428114.html&_LANG=enus

As always, please don't hesitate in letting me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Please click "Select as Best" below if you found the answer to be a valid solution to your issue! 

Best regards, 

Alejandro R. 

Community Moderator. 

3 replies

C
Docusign Employee
Forum|alt.badge.img

Hi,

Thank you for reaching out here in the DocuSign Community. 

Deleted envelopes stay in your Deleted bin for a short time (less than 24 hours).

Once the time frame is completed, the envelopes are voided and cannot be recovered.

For more details on deleted envelopes, please check the guide provided below:

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=wmz1578456428114.html&_LANG=enus

As always, please don't hesitate in letting me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Please click "Select as Best" below if you found the answer to be a valid solution to your issue! 

Best regards, 

Alejandro R. 

Community Moderator. 

C
Docusign Employee
Forum|alt.badge.img

and then can no longer be retrieved - gone after 24 hours?

C
Docusign Employee
Forum|alt.badge.img

Hi,

Thank you for following up.

Unfortunately yes, the retention period within the Deleted folder is less than 24 hours.

Please feel free to let us know if you have any follow-up questions and we will address them as soon as possible. 

Best regards, 

Alejandro R. 

Community Moderator. 

Code of ConductAccessibility statement

Docusign Community

Code of Conduct