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Freezing when sending to multiple recipients

  • July 25, 2024
  • 2 replies
  • 50 views
C
Newcomer
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I have one end-user who is having an issue sending to multiple recipients. When they follow the steps to add multiple signers and set a signing order everything works up until they hit send. Then it just sits and spins and loads forever and never sends the email.
Bulk sending is on
User is assigning send order
user has sending rights
no template is in use

Best answer by Vinicius.Rodrigues

Hi @Colin_RMPDS !

This is unexpected behavior. I would recommend that you test the same flow on another computer and another network, just to make sure the problem is not local.
If the problem persists, you will need to send the logs to the support team to check in more detail. To do this, a case will need to be opened via https://support.docusign.com/

2 replies

Vinicius.Rodrigues
Docusign Employee
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Hi @Colin_RMPDS !

This is unexpected behavior. I would recommend that you test the same flow on another computer and another network, just to make sure the problem is not local.
If the problem persists, you will need to send the logs to the support team to check in more detail. To do this, a case will need to be opened via https://support.docusign.com/

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
N
Community Moderator
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  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • August 9, 2024

Hello @Colin_RMPDS ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

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