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Finish button doesn’ work

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I have completed all the signatures on a document that I was sent. When I select the Finish button nothing happens. Can I ask the sender to provide me a new document that is not damaged ? Thks for any info.

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Alejandro.RamosAnswer

Docusign Employee

Hi @Marijke,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to see that you haven’t been able to complete your document due to the Finish button not finalizing your signing session, but I will assist you in correcting the issue.

This behavior is usually related to having multiple document fields placed one on top of the other. Preventing you from completing the second set of fields underneath the ones already completed.

This can only be corrected by the envelope sender, it will be in your best interest to reach out to them for further assistance on this matter.

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A

Alejandro.Ramos

Answer

Docusign Employee

Hi @Marijke,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to see that you haven’t been able to complete your document due to the Finish button not finalizing your signing session, but I will assist you in correcting the issue.

This behavior is usually related to having multiple document fields placed one on top of the other. Preventing you from completing the second set of fields underneath the ones already completed.

This can only be corrected by the envelope sender, it will be in your best interest to reach out to them for further assistance on this matter.

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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La Var Deem

Newcomer

Why can’t I finish my docosign?

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A

Alejandro.Ramos

Docusign Employee

Hi @La Var Deem,

I appreciate you sharing your issue.

As mentioned in my conversation with @Marijke, this behavior is usually triggered by overlapping document fields. Preventing you from completing the second set of fields underneath the ones you completed.

This can only be corrected by the envelope sender, it will be in your best interest to reach out to them to get the second set of document fields deleted.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Translate

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.