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Hello, 

Something strange happened when I sent my contract to one client. 

Indeed, when he signed the document (created from a model), the final pdf version I received contains empty squares, instead of figures.

You can see in the picture attached.

 

Do you know what could have caused that?

Thank you!

Bonjour, 

j’ai le même problème lorsque j’insère un élément texte celui-ci n’apparait pas correctement complété.

 

Pouvez-vous nous préciser de quoi il retourne ?
Merci d’avance

 


Hi @Marie Rastoul,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Are you able to provide the attachment one more time?

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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