Hi:
I am a new Admin for our DocuSign account and I have a question regarding the e-mail notifications we get letting us know that there is a new document for us to review/sign off on. Regardless of who initiates a request, when the notification arrives in our Gmail inbox, it says it is from “XXX via DocuSign,” where XXX is an employee who used to actually be in my position but is no longer with our company (I am the person who replaced XXX). Does anyone know how to go in and change that? In a perfect world, I’d like it to say that it is from whomever originates the requisition, but if they have to all appear to be from me, I can live with that. I just don’t know how to get rid of/change the name of the person who is no longer with us. I just went in and saw that his profile was active, so I closed it about 10 minutes ago. But, as I have been typing this, I received another email, and it still said it was from XXX, so I am at a loss.
Any guidance/help that anyone can provide would be greatly appreciated. Thanks in advance!