Hi,

I am a frustrated customer and the only way I can get solution on a two year unsolved issue is if I approach the C-Level managers as the Billing Team and Tax-Exempt Teams are a joke.  With more than 10 emails and with all our tax-exempt documents sent more than 8 times between the two teams, we are still getting asked to provide the same documents again since it was never entered initially. How difficult is it to update a tax-exempt status in DocuSign Billing system and takes two years.  This is sad.  If you have this email please share I am beyond frustrated as our account is suspended for not paying tax for weeks now. And no solution has been provided by both teams.

Hosni