Document Passwords Requred?

Question

When I send a document after they have signed to my clients they are being asked for a password to open?  I can’t find where to unclick that option? This is new in the last month, I’ve used Docusign for years, anyone else experiencing this?  When I call they have no idea what i”m talking about.  HELP

JohnSantos · Accepted Answer

@Marvelous Kay- If you are an Admin on your account, you might want to review these settings under Security Settings.

Alejandro.Ramos · Answer

Hi @Marvelous Kay,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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