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I’m sending DocuSign through Salesforce with 2 files. On the Salesforce opportunity the files save as one PDF, but in the completion email it’s received as two files. I want to combine the files to one PDF in the completion email too. It is possible?
Thanks!!!

Hi @Ofer,

 

Welcome to the DocuSign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that you haven’t been able to combine your email attachment, but I will share more details on the topic.

 

The behavior you describe is expected from the eSignature application.

 

The reasoning behind not including an option to combine the PDFs into one document within the email notification is that this has proved to cause errors when a combined file ends up being too large.

 

To prevent these issues we have limited access to combining the PDFs to the eSignature dashboard only.

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | DocuSign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue

 

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