In the upper right after you login there is a circle icon, typically has your initials, that you can click on and select “Switch Accounts”. When the same email address is used for two or more DocuSign Accounts you would see this option.  From there I would switch to the unwanted account and make note of the Account #.  At that point you can open a DocuSign case and ask them to close the Account with the appropriate Account ID. This also would allow you to download or print any envelope documents you may need from the unwanted account before it gets closed.

Here is also a link with the steps to close the account if you can switch to that account and you have Admin privileges.

https://support.docusign.com/s/articles/How-do-I-cancel-or-downgrade-my-account

Hi @Dallas,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!